Data Collection Transparency

We clearly explain what personal information we gather and the reasons behind this, empowering you with informed choices.

Robust Data Protection Measures

Our privacy practices prioritize safeguarding your information to maintain confidentiality and comply with all relevant regulations.

Your Privacy Rights

We inform you about your rights regarding your data, including access, correction, and deletion options, for full control over your information.

Introduction

Your privacy and confidentiality are extremely important to me. This policy explains what information I collect, why I collect it, how it is used, and the steps I take to keep it safe. It’s written in clear, simple language so you can understand exactly how your data is handled.

If you have any questions, you’re welcome to contact me at any time.

Who I Am

Adrian Herceg MBACP‑Registered Integrative Counsellor Based in Bedford, UK Email: [your email] Website: process-life.co.uk

I am the data controller for the information you provide.

Information I Collect

Information you share with me

• Your name
• Your email address
• Your phone number (if provided)
• Any information you include when contacting me
• Notes I write during or after sessions
• Appointment and payment records

Information collected through the website

• Contact form submissions
• Basic website analytics (e.g., page views, device type)
• IP address (automatically collected by the website host)

I do not use advertising or tracking cookies.

Why I Collect Your Information

I collect information so that I can:

• Respond to enquiries
• Arrange appointments
• Provide counselling sessions
• Keep appropriate clinical records
• Manage payments and invoices
• Meet legal, ethical and professional requirements
• Ensure the website functions correctly

I only collect information that is necessary and relevant.

How Your Information Is Used

Your information is used to:

• Communicate with you
• Provide counselling services
• Maintain secure clinical notes
• Keep administrative records
• Comply with BACP ethical guidelines

I do not use your information for marketing, and I never sell or share your data with third parties for commercial purposes.

Confidentiality & When Information May Be Shared

Everything you share in therapy is confidential. Information is only shared in the following situations:

• You give clear, written consent
• I am legally required to disclose information (e.g., court order)
• There is a serious risk of harm to you or someone else
• Safeguarding concerns involving children or vulnerable adults
• Professional supervision, where your identity is protected

Whenever possible, I will discuss any necessary disclosure with you first.

How Your Information Is Stored

I store information securely using:

• Encrypted devices
• Password‑protected systems
• Secure email and website hosting
• Locked storage for any paper notes (if used)

Clinical notes are kept separate from identifying information.

How Long Information Is Kept

• Clinical notes: 7 years after therapy ends
• Administrative records (e.g., invoices): 6 years
• Contact form messages: deleted once no longer needed
• Emails: deleted regularly unless required for record‑keeping

After these periods, information is securely destroyed.

Your Rights Under UK GDPR

You have the right to:

• Access the information I hold about you
• Request corrections to inaccurate information
• Request deletion of your data (in some circumstances)
• Withdraw consent (where consent is the legal basis)
• Restrict or object to certain types of processing
• Request a copy of your data in a portable format
• Make a complaint to the Information Commissioner’s Office (ICO)

If you wish to exercise any of these rights, please contact me.

Cookies & Website Analytics

This website uses basic cookies and analytics to ensure it functions properly. No advertising or profiling cookies are used.

You can disable cookies in your browser settings at any time.

Third‑Party Services

Your data may be processed by trusted third‑party providers such as:

• Website hosting (IONOS / WordPress)
• Email provider
• Online payment services (if used)
• Website analytics tools

These providers comply with GDPR and only process data on my behalf.

Contact

If you have any questions about this policy or how your data is handled, please contact:

Adrian Herceg Email: enquiries@process-life.co.uk

Website: process-life.co.uk

Useful Links:

• Data protection: The UK’s data protection legislation – GOV.UK